CASE STUDY: How KLM Royal Dutch engages the public on social media | Marketing | Campaign Asia
KLM's social media team can now respond to thousands of user posts every day. - Salesforce
KLM Touts its Customer Service with a Tech-Fueled Pop-up
How KLM Turned Social Media Savvy Into $25 Million
What Has KLM Learned From 5 Years of Social Media Service? - KLM Blog
KLM's In-House Expert on the Benefits of Social Media Customer Service
Interview with Karlijn Vogel, Manager Social Media at KLM, the Dutch airline that leads in social media — Allplane
Dutch airline KLM picks UK agencies for Blue January campaign | PR Week
KLM Launches 24Hr Social Media Customer Service With Live Replies Via YouTube, Twitter | The Realtime Report
Campaign of the Week: KLM, We Are An Airline | Contagious
KLM: Using social media to leverage “service, brand and commerce” – Social Media for Business Performance
AdsSpot. Advertising Archive. Commercials Database. Creative Library.
KLM expands social media strategy with launch of Facebook Messenger service - WIT
KLM does it again! How the airline are maintaining their lead at the front of the race for corporate social media excellence | Reuters Events | Marketing
KLM: A Company That 'Gets' Social Media
Digital marketing case study - Social media case study in China: KLM takes Miffy on world tour - Digital Training Academy
KLM - The Social Media Gurus - Lux Insights
KLM Royal Dutch Airlines Proves a Winning Social Media Strategy Is All About Customer Service – Fodors Travel Guide
How KLM Turned Social Media Savvy Into $25 Million
KLM turns social insights into profits with social listening - Outside Insight
The Future of Customer Care with KLM: Social Media Minute - YouTube
To Bolster KLM's Identity, a 'Charmingly Clueless Approach' to Humor - The New York Times
How KLM Airlines Marketing Uses Social Media for Winning Campaigns
KLM's New Social Strategy: Happy To Help–Any Traveler, Anywhere, Any A
How KLM uses social media as “R&D lab” for customer-centric innovation
